Question 1

Are all your cards authentic?

Accepted Answer

Yes, 100%. Every card we sell is inspected and authenticated by our expert team. We guarantee authenticity on every purchase and offer a full refund if a card is ever found to be counterfeit.

Question 2

How do you determine card condition?

Accepted Answer

We follow industry-standard grading criteria. Cards are assessed for centering, corners, edges, and surface condition. Our listings include detailed photos and an honest condition assessment. For graded cards, we rely on the grades provided by PSA, BGS, or CGC.

Question 3

Can I request specific photos before purchasing?

Accepted Answer

Absolutely! For any card over $10, we're happy to provide additional high-resolution photos upon request. Just send us a message through our contact page or reply to the listing.

Question 4

Do you offer price matching?

Accepted Answer

Yes, we price match against verified listings from major platforms including TCGPlayer, eBay, and Troll and Toad. The competing listing must be from a reputable seller with the card in comparable condition.

Question 5

What brands/games do you carry?

Accepted Answer

We currently specialize in Pokemon TCG — singles, sealed product, and graded cards. We're expanding to Yu-Gi-Oh!, Magic: The Gathering, and sports cards soon.

Question 6

How do I sell my cards to Village Card Vault?

Accepted Answer

Visit our Sell page, fill out the form with details about your collection, and upload photos. We'll review your submission and send you a competitive offer within 24 hours. If you accept, we provide a prepaid shipping label.

Question 7

What percentage of market value do you pay?

Accepted Answer

We pay 70-80% of market value in cash for most collections. Rates vary by card value: 70-80% for cards over $50, 60-70% for $10-50 cards, 50-60% for under $10, and 40-50% for bulk. We also offer a 10% bonus if you accept store credit instead of cash.

Question 8

How quickly will I get paid?

Accepted Answer

Once we receive and verify your cards, payment is processed within 48 hours via your preferred method (PayPal, Venmo, Zelle, or check).

Question 9

How do you ship cards?

Accepted Answer

All cards are shipped in protective sleeves and top loaders (or appropriate protection for graded slabs). Orders over $50 include free tracking. We use USPS First Class for standard orders and USPS Priority for expedited shipping.

Question 10

Do you ship internationally?

Accepted Answer

Yes! We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. All international orders include tracking and insurance.

Question 11

How long does shipping take?

Accepted Answer

Domestic orders typically arrive in 3-5 business days (standard) or 1-3 business days (expedited). International orders take 7-21 business days depending on the destination.

Question 12

What if my order arrives damaged?

Accepted Answer

We take packaging very seriously, but if your order does arrive damaged, contact us within 48 hours with photos of the damage. We'll either send a replacement or issue a full refund — your choice.

Question 13

Do you offer grading services?

Accepted Answer

Yes! We partner with PSA, BGS, and CGC to offer grading submission services. We handle the entire process — packaging, submission, and return shipping. We offer bulk discount pricing that's often cheaper than submitting directly.

Question 14

Which grading company should I use?

Accepted Answer

It depends on your goals. PSA offers the highest resale premiums, BGS provides the most detailed sub-grades, and CGC is the most affordable option. Check our blog post 'PSA vs BGS vs CGC' for a detailed comparison.

Question 15

How long does grading take?

Accepted Answer

Turnaround times vary by service level: Economy (3-6 months), Standard (1-3 months), Express (2-4 weeks). We batch submissions weekly to get the best pricing for our customers.

Question 16

What is your return policy?

Accepted Answer

We offer a 30-day return policy on all purchases. Cards must be returned in the same condition they were received. Graded cards must still be in their original slabs. Refunds are processed within 5 business days of receiving the return.

Question 17

Who pays for return shipping?

Accepted Answer

If the return is due to an error on our part (wrong card, misrepresented condition, etc.), we cover return shipping. For all other returns, the buyer is responsible for return shipping costs.

Question 18

Can I exchange a card instead of returning it?

Accepted Answer

Yes! We're happy to offer exchanges. If the replacement card is a different price, we'll either charge or refund the difference. Exchange shipping is free.

Frequently Asked Questions

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